Frequently Asked Questions
Discover everything you need to know about our luxury self-care experiences.
Are Kimirica products 100% vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, nor do we test our formulas on animals.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package through the 'My Orders' section on our website.
What is your return policy for skincare products?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons, we cannot accept returns for used or opened items.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines vary based on the destination country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.
Are your products safe for sensitive skin?
Our products are formulated with skin-friendly ingredients and are dermatologically tested. However, we always recommend performing a patch test before full application.