Returns & Exchanges

At Kimirica, we want you to be completely satisfied with your luxury self-care experience. If you receive a damaged or incorrect product, our simple return process ensures a quick resolution within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our support team within 48 hours of delivery to report any issues with your order.

• 2.
  Quality Check Verification

  Upload clear images or a short video of the unused product and its original packaging to help our team verify the claim.

• 3.
  Reverse Pickup

  Once approved, we will arrange a complimentary reverse pickup from your address; please ensure the items are securely packed.

• 4.
  Refund or Replacement

  After the product reaches our warehouse and passes inspection, we will process your full refund or dispatch a fresh replacement within 5-7 business days.